Service & Support

FAQ

Proximity Firmware Update Notification


Citizen continues to enhance the Proximity timepiece. At this time, we need to update the
firmware of your Proximity timepiece for compatibility with iOS7. There are also some exciting
new features in development such as firmware updating through the Bluetooth connection with
the iPhone and Proximity App, SMS, Facebook and Twitter notifications as well as a wider variety
of supported email types. We look forward to discussing the firmware updating options available
with you.

If you are located in the United States please contact our Customer Care team at:
800 321 1023 ext 4234 between the hours of 7:00 am to 3:45 pm, Pacific Time Monday through
Friday
or, email us at:
customerservice_us@citizenwatch.com

If you are located in Canada, please contact our Customer Care Team at:
800 461 4189 between the hours of 8:30 am to 5:00 pm, Eastern Time Monday through Friday
or, email us at:
customerservice_ca@citizenwatch.com

If you are located in the United Kingdom, please contact our Customer Care Team at:
0118 936 8855 between the hours of 9.00 am to 5.00 pm, Monday through Friday
or, email us at:
service@citizenwatch.co.uk

If you are located in another country, please contact your nearest Authorized Service Center. You
may find a listing of Authorized Service Centers at:
http://www.citizenwatch-global.com/network/index.html