【global】よくあるご質問(English)検索
63 cases
-
How can I adjust the time when satellite signals cannot be received?
<div> <div class="mt20 mb30">You can adjust the time manually.<br>The method of time adjustment is different depending on models.<br>Refer to the instruction manual of the watch to make changes.<br>・For some models, you can also use the abbreviated instruction.<br><br>Instruction manual<br><p class="link_01"><a href="/support/guide/manual.html">http://www.citizenwatch-global.com/support/guide/manual.html</a></p></div> <br clear="both" /> </div>
-
Tell me how to receive satellite signals.
<div> <div class="mt20 mb30">As shown in the picture below, make sure you are in an area with few surrounding trees, buildings, or other objects which may obstruct the satellite signal. Face the dial towards the sky and perform signal reception.<br>Ideally, the sky directly above you should be as clear as possible, as shown on the illustration when attempting to receive the satellite signal.<div class="column align-center mt10 mb10"><img src="/support/faq/images/faq_04.jpg"></div><<Cautions regarding satellite signal reception>><br>・Affected by the human body, wearing a watch on the wrist makes signal reception difficult.<br>・Signals are received on the dial side of the watch.<br>・The best place for signal reception is an area with no objects overhead, such as an open field.<br>・Places unfit for signal reception are areas with obstruction above such as follows:<br>Space surrounded by buildings or hills<br>Near (within tens of meters) the base stations of cell phones<br>Cloudy or rainy (especially in thundering rain) places<br>Places with roofs above such as in buildings or vehicles.</div> <br clear="both" /> </div>
-
The instruction manual was lost. How can I get one again?
<div> <div class="mt20 mb30">You can download PDFs of instruction manuals from the support page of our web site.<br>The instruction manuals are listed following movement numbers of the watches.<br>You can search the numbers on this page.<br>・For some models, you can also use the abbreviated instruction.<br><br>Instruction manual<br><p class="link_01"><a href="/support/guide/manual.html">http://www.citizenwatch-global.com/support/guide/manual.html</a></p></div> <br clear="both" /> </div>
-
The inside of the watch has got wet. What can I do?
<div> <div class="mt20 mb30">Repair it immediately.<br><br>Look for and consult your nearest service center by visiting the support page on our web site.<br><br>World Wide Service Center<br><p class="link_01"><a href="/support/network/index.html">http://www.citizenwatch-global.com/support/network/index.html</a></p></div> <br clear="both" /> </div>
-
The watch got foggy inside the glass. What kind of care is required?
<div> <div class="mt20 mb30">When the fog disappears by a couple of minutes after drying the glass surface, there is no problem. However in the case the watch stays foggy for a longer time, there could be trouble with water sealing.<br><br>Look for and consult your nearest service center by visiting the support page on our web site.<br><br>World Wide Service Center<br><p class="link_01"><a href="/support/network/index.html">http://www.citizenwatch-global.com/support/network/index.html</a></p></div> <br clear="both" /> </div>
-
LCD indication became black and nothing is indicated. What can I do?
<div> <div class="mt20 mb30">LCD indication may temporarily become black when environmental temperature is around 60 °C/140 °F or hotter.<br>This is not a malfunction.<br>The indication returns normal when it becomes ordinary temperature.<br>Excessive heat or cold affects the lifetime of the LCD. Avoid such extreme environments.</div> <br clear="both" /> </div>
-
Indication speed of the LCD is too slow. Why?
<div> <div class="mt20 mb30">Owing to characteristics of liquid crystal, indication speed of the LCD may become slower when the environmental temperature is around 0 °C/23 °F or colder.<br>This is not a malfunction.<br>The speed returns normal with ordinary temperature.<br>Excessive heat or cold affects the lifetime of the LCD. Avoid such extreme environments.</div> <br clear="both" /> </div>
-
LCD indication is faint. What can I do?
<div> <div class="mt20 mb30">It may be caused by the end of life of the LCD or other parts.<br>The lifetime of the LCD is about eight years (some 70 000 hours).<br><br>On non-solar-powered models, if the cause is not LCD's lifetime, the indication may return to normal by replacing the battery with a new one.</div> <br clear="both" /> </div>
-
Sometimes, the second hand has been seen running very quickly, then come back to normal operation. Why?
<div> <div class="mt20 mb30">This can happen when you take out the Eco-Drive watch with power save function from the drawer or look at the watch which has been under your sleeve. Under those circumstances such as being left in the dark, the watch goes into power saving status and stops its hand in order to save energy. Once the watch is exposed to light, the hands will move very quickly to catch up with the current time stored within the watch.</div> <br clear="both" /> </div>
-
The second hand moves at irregular set of intervals, such as 1- second, 1- second, and 2-second in turn. What does this mean?(Irregular Two Second Interval Movement)
<div> <div class="mt20 mb30">In this case, the watch tells you that the time shown is incorrect because the watch has stopped once and started again (time setting warning feature). After recharging and adjusting your watch, it will be back to normal operation.</div> <br clear="both" /> </div>
63 cases
instruction manual
You can find download links operating instructions for each model number and basic operations guide here.