【global】よくあるご質問(English)検索
63 cases
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What can I do if I cannot ask repair of my watch to the dealer where I purchased it?
<div> <div class="mt20 mb30">Look for and consult your nearest service center by visiting the support page on our web site.<br><br>World Wide Service Center<br><p class="link_01"><a href="/support/network/index.html">http://www.citizenwatch-global.com/support/network/index.html</a></p></div> <br clear="both" /> </div>
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What interval is recommended to replace gaskets of the watch?
<div> <div class="mt20 mb30">It is recommended to replace the packing every two or three years as it is gradually deteriorated.<br>Consult your nearest service center for details about cost and ordering method of packing replacement.<br><br>World Wide Service Center<br><p class="link_01"><a href="/support/network/index.html">http://www.citizenwatch-global.com/support/network/index.html</a></p></div> <br clear="both" /> </div>
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How can I ask for inspection of my watch?
<div> <div class="mt20 mb30">Look for and consult your nearest service center by visiting the support page on our web site.<br><br>World Wide Service Center<br><p class="link_01"><a href="/support/network/index.html">http://www.citizenwatch-global.com/support/network/index.html</a></p></div> <br clear="both" /> </div>
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My watch has broken in a foreign country. Where can I repair it?
<div> <div class="mt20 mb30">Look for and consult your nearest service center by visiting the support page on our web site.<br><br>World Wide Service Center<br><p class="link_01"><a href="/support/network/index.html">http://www.citizenwatch-global.com/support/network/index.html</a></p></div> <br clear="both" /> </div>
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Is it possible to wash a water resistant 10 bar watch with tap water?
<div> <div class="mt20 mb30">Yes.<br>However, do not expose the watch to direct flow from the tap. Store water in some container and use it for washing.</div> <br clear="both" /> </div>
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The crown and buttons has got dirty. How can I clean them up?
<div> <div class="mt20 mb30">Dirt and dust gradually gather around the crown and buttons if you leave them without turning or pushing.<br>They may get stuck if such foreign matters have been accumulated and become hard.<br>Turn the crown and press the buttons to remove such matters before such troubles occur.</div> <br clear="both" /> </div>
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What daily care is needed when using a plastic watch?
<div> <div class="mt20 mb30">Staining the watch with following chemicals may cause discoloration, deterioration or breakage of its main body or band:<br>Gasoline, benzine, thinner, alcohol, spray liquid of cosmetic or other products, manicure, polish remover, adhesive, paint.</div> <br clear="both" /> </div>
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Can I replace a metal band with a leather one? On the contrary, can I replace a leather with a metal one?
<div> <div class="mt20 mb30">Generally, they are not interchangeable because the joint structure of the case for a metal band and that for leather one are often different.<br>However, on some models they are interchangeable. So look for your nearest service center on the support page of our web site and consult it.<br><br>World Wide Service Center<br><p class="link_01"><a href="/support/network/index.html">http://www.citizenwatch-global.com/support/network/index.html</a></p></div> </ul></div> <div class="headingLv2Block mt60" id="care"><h2 class="headingLv2">Daily care</h2><ul class="accordion mt20"> <br clear="both" /> </div>
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The urethane band of my watch broke off. Is it repairable?
<div> <div class="mt20 mb30">It must be replaced with new one.<br>A urethane band may be deteriorated by solvents or moisture in the air. Replace with a new one when it has lost elasticity or become cracked.</div> <br clear="both" /> </div>
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How do I take care of a metal band?
<div> <div class="mt20 mb30">When a metal band has been wet with water or sweat, wipe it off immediately using a dry and soft cloth.<br>Otherwise, even a band of stainless steel or gold coating may become rusted, which may lead to a rash on your skin.<br><br>For heavy soiling, cover the main body of the watch with plastic wrap or something similar, and wash the band with neutral detergent or soapy water and a soft toothbrush.<br>After washing, dry it immediately with soft and a dry cloth.<br><br><<Precautions when using a metal band>><br>・Stainless steel band was processed not to get rusted but sweat or dirt may break coating on the surface of the metal and cause rust on it.</div> <br clear="both" /> </div>
63 cases
instruction manual
You can find download links operating instructions for each model number and basic operations guide here.